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SKOVELIA™ | Operated by Hangzhou Yienmei Technology Co., Ltd. | Legal Representative: Yang Xuehua | Address: Room 201-2, Jinsha Century Building, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province | Email: service@skovelia.com
Dispatch and Transit Estimate
SKOVELIA™ prepares household products for dispatch using the information available for the relevant order and destination. Standard logistics transportation is estimated at 5–7 days after dispatch. This is a practical service estimate rather than a guaranteed arrival date, because carrier capacity, route changes, weather, customs procedures, remote-area delivery, and public holidays can affect movement.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address and for checking any confirmation message for obvious errors. If an address problem is noticed before dispatch, contact service@skovelia.com promptly. The support team will review whether an update is still operationally possible; an address cannot always be changed after the parcel enters the carrier network.
Tracking and Delivery Events
Where a carrier provides tracking, the available tracking reference may be shared through the order or support channel. Tracking events can appear in stages and may not update continuously while a parcel moves between facilities. A status that appears delayed does not by itself confirm loss. Contact support if the parcel has no meaningful movement or appears to have been delivered incorrectly.
Parcel Damage or Missing Contents
If a parcel arrives visibly damaged, photograph the outside, labels, protective material, and item before discarding packaging. If an item or component is missing, contact service@skovelia.com with the order reference and a concise description. Customer service aims to review and process shipping-related inquiries within 3 business days.
Delivery Limits and Unsuccessful Attempts
Carrier rules may limit delivery to certain regions, buildings, forwarding addresses, or restricted locations. If a carrier reports an unsuccessful attempt, an incomplete address, refusal, or unclaimed parcel, support will review the available options. Additional carrier handling may be outside the store’s direct control, so customers should follow the carrier’s local instructions when available.
Changes to This Policy
The 5–7 day standard transportation estimate and the 3-business-day support handling target apply to the current store policy. We may update procedures when carrier networks, legal requirements, or service coverage changes. The version displayed on the store at the time of the relevant request will be used for review, subject to mandatory consumer protections.