Read the
record.
SKOVELIA™ | Operated by Hangzhou Yienmei Technology Co., Ltd. | Legal Representative: Yang Xuehua | Address: Room 201-2, Jinsha Century Building, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province | Email: service@skovelia.com
Return Window
Customers may submit a return request within 60 days from the date the shipment is marked delivered. The request must identify the relevant item and explain the reason for the return. The 60-day period is a request window, not a guarantee that every item can be returned in every condition; the item must meet the applicable conditions below.
Eligible Condition
Unless a different legal right applies, items should be unused, clean, complete, and in a condition suitable for resale, with original packaging and included parts where reasonably available. Textiles, home accessories, and furnishings should be protected from stains, odors, moisture, alterations, and avoidable damage. An item that is materially different from the listing, arrives damaged, or is missing components will be reviewed as an issue with the shipment rather than treated as an ordinary change-of-mind request.
How to Start
Email service@skovelia.com with the subject “Return Request.” Include the order reference if available, the product name, the reason for the request, and photographs when the issue involves condition, damage, or missing components. Customer service aims to review and process the request within 3 business days. Do not send unrelated identity information or account credentials.
Review and Instructions
After the request is reviewed, the support team will explain whether the item is eligible and provide the next instructions. Please do not send an item to an address found elsewhere online or to an address not supplied by our team. Keep the product and outer packaging until the review is finished, especially when the parcel appears damaged.
Refund Timing
When a return is approved, the item is received where required, and the review is complete, an approved refund is generally completed within 7–10 business days. The time for the funds to appear can vary by the relevant processing provider. A refund cannot be confirmed before the return review reaches a final decision.
Exclusions and Fair Use
Items altered, intentionally damaged, heavily used, contaminated, or returned without essential components may be declined or may receive a reduced resolution where allowed by law. We do not accept falsified evidence, repeated misuse of the return process, or returns connected with unlawful activity. These rules do not remove any mandatory consumer rights that cannot lawfully be excluded.