Read the
record.
SKOVELIA™ | Operated by Hangzhou Yienmei Technology Co., Ltd. | Legal Representative: Yang Xuehua | Address: Room 201-2, Jinsha Century Building, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province | Email: service@skovelia.com
Customer Support Channels
For product questions, order assistance, delivery concerns, return requests, or privacy matters, contact:
- Email: service@skovelia.com
- Telephone: +86 172 6174 8993
- Service hours: Monday to Friday, 09:00–18:00 China Standard Time (UTC+8), excluding public holidays
Our customer support team aims to review and process each inquiry within 3 business days. Messages received outside service hours are placed in the next available service queue. Sending multiple copies of the same request may slow the review because duplicate messages need to be matched before a response is issued.
What to Include in a Request
To help us locate the correct record, include the name used for the order, the relevant order reference if available, the product name, and a short description of the question. For a damaged, incomplete, or incorrect item, photographs of the outer parcel and the item may be requested. Please do not send passwords, full identity-document numbers, complete card details, or unrelated personal information.
Contact Topics
Product Information
We can clarify materials, dimensions, care instructions, intended household use, and ordinary product variations. If a product requires assembly or special handling, we can provide the available guidance.
Delivery Assistance
We can help review a delivery status, an address issue reported before dispatch, a parcel that appears delayed, or a shipment that arrives with visible damage. Standard logistics transportation is expected to take 5–7 days after dispatch, subject to destination conditions and carrier operations.
Returns and After-Sales Support
Return requests may be submitted within 60 days under the Return Policy. Once a return is approved and the applicable conditions are met, an approved refund is generally completed within 7–10 business days. We review after-sales requests within 3 business days and will explain the next step in writing.
Service Conduct
Our team communicates respectfully and does not request information unrelated to the support issue. We may decline requests that involve unlawful conduct, abuse of staff, falsified evidence, or an attempt to misuse a policy. A refusal of an improper request does not prevent a customer from raising a genuine product, delivery, return, or privacy concern.